Legal
gdniy Privacy Policy — Your Data, Protected
At gdniy, we take the privacy and security of your personal data seriously. This policy explains exactly what information we collect, why we collect it, how we use it, and the rights you have over your own data.
Overview
This Privacy Policy ("Policy") sets out how gdniy ("we", "us", "the Platform") collects, processes, stores, and protects personal information provided by users ("you", "Player", "User") of the gdniy platform at gdniy.app. This Policy applies to all personal data we collect through the platform, including during account registration, financial transactions, gameplay, customer support interactions, and use of the gdniy website generally.
By creating an account on gdniy or by continuing to use the platform, you acknowledge that you have read this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you should not use the gdniy platform. We encourage you to review this Policy periodically, as it may be updated from time to time. The most current version will always be published at gdniy.app/privacy-policy with its effective date clearly stated.
Privacy at a Glance
SSL Encryption
All data in transit between your device and gdniy is protected by 256-bit SSL encryption.
No Data Selling
gdniy does not sell your personal data to third parties. Your information is used only to operate and improve the platform.
Access Your Data
You have the right to request a copy of all personal data gdniy holds about you at any time.
Right to Deletion
Subject to legal retention requirements, you may request deletion of your personal data by contacting the support team.
Cookie Controls
gdniy uses cookies for session management and analytics. You can control non-essential cookies through your browser settings.
Contact About Privacy
Privacy-related queries can be sent to [email protected] and will be addressed within 5 business days.
1. Information We Collect
gdniy collects personal information in three main categories: information you provide directly to us, information we collect automatically as you use the platform, and information we receive from third-party partners such as payment processors and identity verification services.
Information You Provide Directly
- Registration information: full legal name, date of birth, registered mobile number, and chosen username and password.
- KYC documentation: copies of government-issued identification (NID, Passport, or Driver's Licence), proof of address, and where required, proof of payment method ownership.
- Financial information: deposit and withdrawal history, payment method details (mobile wallet identifiers such as bKash or Nagad registered numbers, or masked card numbers). gdniy does not store full card numbers.
- Customer support correspondence: records of chat, email, and phone interactions with the gdniy support team, including any documents you submit during a support request.
Information Collected Automatically
- Technical data: IP address, device type, operating system, browser type and version, screen resolution, and network provider. This data helps gdniy detect fraudulent logins and ensure platform security.
- Usage data: pages visited, features accessed, games played, betting history, session duration, and navigation patterns within the platform.
- Cookie data: session cookies, preference cookies, and analytics cookies as described in Section 10 of this Policy.
Information from Third Parties
- Identity verification results from KYC service providers used to confirm player age and identity in compliance with platform integrity standards.
- Transaction confirmation data from payment processors including bKash, Nagad, Rocket, and Upay, used to reconcile deposit and withdrawal records on the platform.
2. How We Use Your Information
gdniy uses the personal data we collect for the following purposes:
- Account management: to create, verify, maintain, and close your gdniy account, and to authenticate your identity each time you log in from a new device.
- Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records for each account.
- Platform integrity and fraud prevention: to detect and prevent fraudulent activity, bonus abuse, money laundering, identity theft, and other prohibited conduct as defined in the Terms & Conditions.
- Customer support: to respond to your support requests, investigate complaints, and improve the quality of the support experience based on historical interaction records.
- Responsible gaming: to monitor betting patterns and session activity that may indicate problematic gambling behaviour, and to enable the responsible gaming tools described in our Responsible Gaming policy.
- Platform improvement: to analyse aggregated, anonymised usage data to understand how players use the platform and to guide decisions about new features, game selection, and platform performance optimisation.
3. Legal Basis for Processing
gdniy processes your personal data on the following legal grounds:
- Contractual necessity: processing your registration information, KYC data, and financial transaction records is necessary to fulfil our obligations to you under the Terms & Conditions.
- Legal obligation: processing identity verification, transaction monitoring, and fraud prevention data is required to comply with applicable platform integrity and anti-money-laundering standards.
- Consent: where we send you marketing communications about gdniy promotions, bonuses, or new features, we do so on the basis of consent provided at registration or through your account marketing preferences. You may withdraw this consent at any time.
- Legitimate interests: processing technical data such as IP addresses and device identifiers for fraud detection, platform security, and responsible gaming monitoring is carried out in the legitimate interests of gdniy and its players.
4. Sharing Your Information
gdniy does not sell your personal data. We share your information only in the following limited circumstances:
- Payment processors: we share the minimum necessary financial and identity data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process your transactions. These processors operate under their own privacy and data security standards.
- KYC and identity verification providers: we share identity documents and date-of-birth information with our third-party KYC service provider solely for the purpose of age and identity verification.
- Game content providers: aggregated, anonymised gameplay data (not personal data) may be shared with game studios such as Evolution Gaming, Pragmatic Play, and Spribe to support game performance analytics and RTP auditing.
- Legal and regulatory authorities: we will disclose personal data to law enforcement, financial intelligence units, or other regulatory bodies when required to do so by applicable law, court order, or to protect the rights and safety of gdniy and its users.
All third-party service providers that process personal data on behalf of gdniy are required to maintain appropriate data security measures and are prohibited from using your data for any purpose other than the specific service they provide to gdniy.
5. Data Retention
gdniy retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Account data including registration information, KYC documents, and transaction records is retained for a minimum of five years following account closure in compliance with applicable anti-money-laundering standards. Gameplay and betting history data is retained for a minimum of two years from the date of the activity.
Where you have given consent for gdniy to send you marketing communications, we will retain your contact details for marketing purposes until you withdraw that consent. You may withdraw marketing consent at any time by contacting the support team at [email protected] or by updating your account preferences. Upon withdrawal of consent, your contact details will be removed from marketing lists within 10 business days.
6. Cookies and Tracking Technologies
gdniy uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse platform usage. We use three categories of cookies:
- Essential cookies: these are strictly necessary for the platform to function. They manage your login session, maintain your account security state, and enable core platform features. These cookies cannot be disabled without breaking the platform.
- Preference cookies: these remember your settings such as language preference and display options so that your experience is personalised on your next visit. You can clear these through your browser settings.
- Analytics cookies: these collect anonymised data about how players navigate and use the platform. This information is used in aggregate form only and cannot be used to identify individual players. Analytics data helps gdniy improve platform performance, navigation, and game selection.
You can control or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some platform features. gdniy does not use third-party advertising cookies or cross-site tracking technologies.
7. Your Rights Over Your Personal Data
As a player on the gdniy platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact the gdniy support team at [email protected]. We will respond to all valid data rights requests within 30 days of receipt.
- Right of access: you may request a copy of all personal data gdniy holds about you, including a description of the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
- Right to rectification: if any personal data gdniy holds about you is inaccurate or incomplete, you may request that it be corrected. For certain types of data (such as your registered name or date of birth), correction may require submission of supporting documentation.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. This right is subject to legal retention obligations — gdniy may be required to retain certain data (such as transaction records) for minimum periods under applicable law.
- Right to restrict processing: you may request that gdniy temporarily stops processing your personal data in certain circumstances — for example, while a rectification request is being investigated.
- Right to withdraw consent: where gdniy processes your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To submit a data rights request, email [email protected] with the subject line "Data Rights Request" and include your full registered name and account mobile number so that we can verify your identity before processing the request. We do not charge a fee for data rights requests unless a request is manifestly unfounded or repetitive.
8. Data Security
gdniy implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that restrict internal staff access to personal data on a need-to-know basis, and regular security reviews of platform infrastructure.
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, gdniy will notify affected players promptly. You can help protect your account by choosing a strong, unique password, not sharing your login credentials with anyone, and logging out of your session when using shared or public devices.
9. Children's Privacy
The gdniy platform is strictly intended for adults aged 21 and above. gdniy does not knowingly collect personal data from persons under the age of 21. If we discover that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account. If you believe a person under 21 has registered on the platform, please contact us at [email protected] so that we can investigate and take appropriate action.
10. Changes to This Privacy Policy
gdniy reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will post the updated Policy at gdniy.app/privacy-policy with a revised effective date and, where the changes are significant, notify registered players by mobile number or email. Your continued use of the gdniy platform following the posting of any updated Privacy Policy constitutes acceptance of the revised Policy. We recommend that you review this page periodically to stay informed of how gdniy protects your personal data.
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to how gdniy handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.
Email: [email protected]
Support is available 24/7 in English and Bengali.
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